Serving Worcester County For Over 19 Years!

We do the dirty work, so you don’t have to!

 

Frequently Asked Questions

Our Frequently Asked Questions and Answers cover the better part of what we do. If there is a question you have pertaining to our cleaning services for which you cannot find the answer, please leave your question in the comment form here and we will be sure to add it to our page at once.  Thanks! — All Clean.


 

Q: How do I pay for services?

A: All payment terms are due upon completion the day of the job. Payment terms are for all jobs to include but not limited to these types of jobs. They could be one-time, on-going home cleaning, disinfecting, organizing, home repairs services, trash removal or help stop the spread of Covid-19 cleaning/disinfecting. At the end of the services provided you will receive an invoice. It will be provided electronically by text or email. We accept Zelle, PayPal or Credit Card payments which we take over the phone. Unless other arrangements are made. You can also make a payment on our website with PayPal. Office cleaning is invoiced monthly.

Q: Are you bonded and insured?

A: Yes, we are fully bonded and insured in Massachusetts.

Q: How do you determine your rates for residential cleaning?

A: The cost to clean your home is based on the amount of time we spend cleaning + materials. We have a several hourly minimums and time ranges (Unless other Arrangements are Made). Rates for Cleaning Labor and Materials are determined per job request.

General initial cleaning, one-time cleaning, move-in/move out and construction clean-up or on-going maid service is based on an hourly rate per hour / per team member + a supply charge.

"The time we spend on the job site is figured out like this. For example, If two (2) people are cleaning for 6hrs at your location, they would be there 3 hrs. (3 x 2 = 6hrs)". If you give us a call, we can give you an idea of how long your cleaning may take. If we are going to go over the estimated time, we will contact you for approval.

Q: How do you determine your rates for Covid-19 cleaning/disinfecting?

A: The cost to help stop the spread of Covid-19 cleaning/disinfecting is based on the amount of time we spend cleaning + materials. We have a several hourly Minimums. (Unless other Arrangements are Made). Rates for Cleaning Labor and Materials are determined per job request.

To help stop the spread of Covid-19 cleaning/disinfecting is based on an hourly rate per hour / per team member + a supply charge.

"The time we spend on the job site is figured out like this. For example, if two (2) people are Covid-19 cleaning/disinfecting for 10hrs at your location, they would be there 5 hrs. (5 x 2 = 10hrs)". If you give us a call, however, we can give you an idea of how long your Help stop the spread of Covid-19 cleaning/disinfecting may take. If we are going to go over the estimated time, we will contact you for approval.

Q: Who will clean my home or office space?

A: A team of one to four cleaning professionals will clean your home or office. One of the team members will be a team leader, who, in addition to assisting with the cleaning, will guide the team and perform an inspection at the end of the visit.

Q: How do you determine your handyman and home repair rates?

A: The cost to do a home repair is based on the amount of time we spend doing the actual project, including pickup and delivery if requested and material cost. If you give us a call, however, we can give you an idea of how long your task may take. We have a 2hr hour Minimum or time range we offer. (Unless other Arrangements are Made). Rates to do a home repair and materials costs are determined per job request.

The time we spend on the job site is figured out like this. Rates for handyman or home repair services, including pickup and delivery is based on an hourly rate per hour / per team member + material costs.

If you give us a call, we can give you an idea of how long your home repair may take. If we are going to go over the estimated time, we will contact you for approval. A handyman team is generally comprised of one to two handymen depending on the size of the project.

Q: Can I get an estimate for service over the phone for office cleaning?

A: Sometimes, but to ensure accurate pricing, we need to visit your facility before providing an estimate for any service. The site visit and the estimate are free. Contact the office (via phone or e-mail) and set up a time to have a representative from ALL CLEAN visit your facility and provide an estimate for service.

Q: Do you offer a satisfaction guarantee?

A: Yes, we do! Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 2 hours and we will make "arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on Yelp or Google Reviews so others can see what our service has to offer. Our Google Reviews page is accessible on sidebar to the right. We love to read customer reviews!

Q: Do team members speak English?

A: We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message for you even while they are working in your home. Just let us know.

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